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Warranty and Repairs

All of our rings have a 1 year warranty from time of delivery. If a defect in craftsmanship occurs in your ring within a period of one year from delivery date, we will fix it or replace it for free.

What is considered a covered defect?

I'm glad you asked! Defects would include:

  • Peeling of the finish on the ring
  • Chipping of the finish of the ring (not due to impact)
  • Exposure of metals or inlays
  • Premature wear of the finish
  • Cracks or breaks in the ring (not due to impact)

What is not considered a covered defect?

Another great question! This would be any breakage, chipping, or wearing down of the finish due to misuse or accidents. For example, wearing the ring with prolonged exposure to sweat or saltwater, or the frequent use of hand sanitizers.

Here are a few examples of rings problems that would not be covered by a warranty.

Yikes! This ring has a massive chip. Apparently some steel carts collided on this ring and knocked a chunk out. Not covered.

Hmmm....I'm pretty sure rings are supposed to be round, right? It takes a lot of force to crush and crack one of our rings. This one may have been smashed in a door. In any case, this isn't a defect, but an accident. Not covered.

How do I know if my issue will be covered?

The best thing to do is contact us. We can let you know the next steps.

What if my ring issue is not covered by warranty?

Still reach out and let us know. Our goal is to make your experience with us and your ring as amazing as possible.