Ring Cancellation Policy

At Rustic & Main, we understand that purchasing a ring is a significant decision. While we strive to provide exceptional craftsmanship and service, we also recognize that plans can sometimes change. To ensure clarity and fairness for both our customers and our artisans, we've outlined our cancellation policy below.

Cancellation Window and Refunds

Within 24 Hours of Purchase
If you cancel your order within 24 hours of placing it, we are happy to offer a 100% refund to your original form of payment.

After 24 Hours
If you request a cancellation after 24 hours, we will do our best to halt production. If production can be cancelled, a restocking fee will apply. Restocking fees vary by ring type — please refer to our Return Policy for the applicable fee for your order.

Once Production Has Begun
For rings already far enough into production, cancellations may no longer be possible. In these cases, our Return Policy will apply.

Specialty Stone Orders
If your order includes a specialty stone reserved for a custom design, the stone purchase is subject to our Specialty Stone Order policy, regardless of when you cancel. Please review that section of our Return Policy for full details. Cancelling your custom design does not automatically result in a refund of the stone cost.

Non-Refundable Design Fees
Design fees associated with custom engagement rings and other bespoke pieces are non-refundable once design work has commenced, even if the order is subsequently cancelled.

How to Request a Cancellation
To cancel your order, please contact us as soon as possible using the form below. Include your order number and any relevant details to help us process your request quickly.

Our Commitment
We're here to help make your experience with Rustic & Main as seamless as possible. If you have questions or concerns about your order, don't hesitate to reach out — our team is always happy to explore options that meet your needs.