At Rustic & Main, we understand that purchasing an ring is a significant decision. While we strive to provide exceptional craftsmanship and service, we also recognize that plans can sometimes change. To ensure clarity and fairness for both our customers and our artisans, we’ve outlined our cancellation policy below.
Cancellation Window and Refunds
1. Within 24 Hours of Purchase:
- If you decide to cancel your order within 24 hours of placing it, we are happy to offer a 100% refund back to your original form of payment.
- This window allows us to make adjustments before production begins, ensuring minimal impact on our team and materials.
2. After 24 Hours:
- If you request a cancellation after 24 hours, we will do our best to halt production.
- If production can be cancelled, a 20% restocking fee will apply to cover administrative, material, and preparation costs already incurred.
3. Once Production Has Begun:
- For rings that are already far enough into production, cancellations may no longer be possible. In these cases, our Return Policy will apply.
Non-Refundable Design Fees
Design fees associated with custom engagement rings and other rings represent the time and effort involved in crafting your unique design. These fees are non-refundable, even if the order is cancelled, as they reflect work already completed by our team.
How to Request a Cancellation
- To cancel your order, please contact us as soon as possible using the form below.
- Be sure to include your order number and any relevant details to expedite the process.
Our Commitment
We’re here to help and ensure your experience with Rustic & Main is as seamless as possible. If you have questions or concerns about your order, don’t hesitate to reach out. Our team is always happy to assist and explore options that meet your needs.