At Rustic & Main, our commitment to customer satisfaction drives everything we do. From handcrafted wedding bands to exquisite engagement rings, we strive for excellence in every piece. Understanding that each customer's journey is unique, we've streamlined our return policy to ensure clarity and ease.
Looking for our Cancellation Policy? Click here.
30-Day Return & Exchange Window
All purchases, including engagement rings and wedding bands, can be returned or exchanged within 30 days of receipt, provided they are in original, unworn condition.
Exceptions include:
- Custom designs, including engagement rings with custom stones or setting modifications.
- Rings with customer provided materials
- Resized or otherwise altered items.
- Engraved rings are eligible but may incur a fee.
Restocking Fees
Wood, Titanium, & Silver Rings: $100 for standard designs; $150 for custom designs.
Gold Rings (Standard Designs):
- 10K = $150
- 14K = $200
- 18K = $300
Ready-to-Ship (In-Stock) Rings: $75 return fee; $25 for exchanges (plus any price difference).
Engagement Rings
Custom rings and rings with modifications are non-returnable. A free resizing service is available within 60 days of purchase, conditions apply.
Process for Returns and Exchanges
Contact Us: Initiate the process within the return window for a smooth experience.
Prepare Your Return: Use original packaging and include all materials.
Shipping: We'll provide a prepaid label for your convenience.
Refund or Exchange: After inspection, we process your refund or exchange.
Support and Assistance
Our customer service team is here to help with any concerns, including resizing and potential returns. Contact us below to explore solutions tailored to your needs.
Still have questions?
Contact us through live chat or via email here.