An exchange is only necessary when your existing ring cannot be resized.
You can exchange a ring within the first 30 days of receiving it at no cost to you*, provided you used one of our ring sizers to obtain your ring size.
Exchanges can be done for a ring of equal or lesser value. Any alterations that would cause the price of the ring to increase will be charged accordingly. The existing ring must be returned like new and unworn, which includes not using it for any pictures or special ceremonies.
Exchanges are subject to a $150 fee when you used our ring sizer and have had your ring for more than 30 days OR in the event you did not use our ring sizer to obtain your ring size.
We do not accept exchanges after 90 days of you receiving the ring.
Note: If you have a ring made from gold or other precious metals, please contact as these rings are excluded from our exchange policy.
Note: Exchanged rings are given a FREE priority order upgrade and will follow the turnaround time for priority orders.
If you believe you need an exchange, contact us using the form below. If you know that you will need to purchase an exchange, you can do so here.
*Free exchanges do not apply to rings that use Customer Provided Materials or precious metals such as gold. Contact us for more details.
Why would you need an exchange?
An exchange can be done for various reasons, like needing a different size ring in the event we cannot resize your current ring.