Frequently Asked Questions

FREE US SHIPPING | RINGS HANDCRAFTED IN NORTH CAROLINA

Frequently Asked Questions

General FAQs

RETURNS

  • All of our made to order and in-stock ready to ship rings come with a 30 day return policy. Returns are subject to restocking fees that vary based upon product type. To qualify for a return, your ring must be unused and in the same condition as when you received it. Read our full return policy here.

EXCHANGES

  • You can exchange a ring within 30 days upon receiving it at no cost to you* if you used one of our ring sizers to obtain your ring size. A $150 fee will apply for all exhanges that occur after 30 days or if you did not use our ring sizer to obtain your size. We do not accept exchanges after 90 days.
  • *Free exchanges do not apply to rings that use Customer Provided Materials or precious metals such as gold. Contact us for more details.
  • Read our full Exchange Policy here.
  • Our current turnaround time is 5 weeks and 4 weeks for priority orders. The turnaround time begins the date you place the order.

  • Priority option can be added to your oder by selecting "Priority Upgrade" when you order a ring. Priority reduces the time for orders to be crafted to ensure you get your ring when you need it when close deadlines and event dates are a concern. There is a $125 cost to prioritize your order.

Yes! All of our rings are covered by a lifetime limited warranty

Our warranty does not cover repairs for breaks or damage that result from misuse (for example, if your dog chews a ring). Read our full warranty policy here.

However, we do want our customers to be happy with their purchase for years to come, so if you have any issues at all, just let us know and we will be glad to help. 

Yes!

Through ShopPay™, we offer easy and affordable financing options so you can pay for your order over time. The pre-qualification process is quick and simple! Subject to approval of credit application. 

Yes we offer discounts for both Military and First Responders! Use this link to get your discount code.

Yes! We have a storefront in Cornelius, North Carolina.

19725 Oak St #10, Cornelius, NC 28031

You can make an appointment to come by and see our rings here.

Or feel free to stop by any time during our normal business hours.

Mon: 10am - 5pm
Tue: Closed
Wed & Thurs: 10am - 5pm
Fri: 10am - 4pm
Sat: 11am - 5pm
Sun: Closed

We are only able to allow one discount at a time. Discounts cannot be combined with other codes or discounts or be used on past orders.

General Ring FAQs

The best way to determine your ring size is to use one of our ring sizers.

1.) You can either choose to purchase a standalone ring sizer before ordering a ring or when you'd like to determine your size when buying an in-stock "ready to ship ring" ring

OR

2. We will send a FREE ring sizer with any made-to-order ring purchase when you select "I HAVE NOT USED A RUSTIC & MAIN SIZER" when you go to select your ring size before adding a ring to your cart.

We will send your ring sizer kit out soon after your order has been placed along with directions on how to determine the best ring size.

We'll send you an email letting you know how to update your ring size for any made-to-order ring purchase when using our FREE ring sizing kit option.

Yes! The wider the band or higher the mm, the more you can see the elements and details in your ring.

However, a higher mm band will also have more contact with your finger and may feel like a tighter fit compared to a narrower band.

Yes!

We provide certificates of authenticity with your ring for a majority of our materials including (but not limited to):

- 10k, 14k & 18k Gold
- Sterling Silver
- 1903 Springfield Rifle Stock
- Muonionalusta Meteorite
- Fossilized Amber
- Agatized Dinosaur Bone
- Whiskey Barrel Wood
- USS North Carolina Battleship Teak
- USS New Jersey Battleship Teak
- USS California Battleship Teak
- Naturally Shed Elk Antler
- WWII Era M1 Garand Rifle Stock
- Chromium (Imperial) Diopside
- Sleeping Beauty Turquoise
- Campitos Sky Blue Turquoise
- WWI U.S. Army Wool Uniform

Yes! All of our rings are covered by a lifetime limited warranty

Our warranty does not cover repairs for breaks or damage that result from misuse (for example, if your dog chews a ring). Read our full warranty policy here.

However, we do want our customers to be happy with their purchase for years to come, so if you have any issues at all, just let us know and we will be glad to help. 

  • Yes, we have a selection of in-stock rings which you can find wiith the link below. In-stock rings usually ship out within 24 hours of ordering, excluding weekends and holidays. 

https://rusticandmain.com/instock

Yes. All of our rings are coated in an epoxy known as CA (Cyanoacrylate). The rings are water-resistant, however, over time, exposure to heat, chemicals, and long-term exposure to water may prematurely wear down the finish on the ring. While you can wear it in the shower or in the pool, we recommend taking them off. 

While the coating on your new ring makes for a shiny new finish, over time a wooden ring will show signs of wear just like a metal ring. If you want to keep your ring looking new, we recommend keeping it away from harsh elements, such as concrete, to avoid getting it scratched. 

For wood rings: In most cases, scratches or dings are only surface level and haven't affected the wood underneath. If that is the case, you can send the ring back to us to be refinished for a fee. We recommend refinishing the ring when ever a deep scratch is present as it may allow moisture into the ring and ruin the wood.

For metal rings: unless the inlay itself is scratched or damaged, any local jeweler can polish a metal ring. If you'd like us to take a look at your ring, reach out to us here.

Every custom ring, meaning not in stock at a certain size, is made my hand. As Rustic & Main has grown we have a number of rings in line to be created. Our turnaround time varies but may be between 4-8 weeks from the time we receive your order (along with ring size and any needed materials). We will do our best to let you know the status both through email and notifications on the site. Don't worry, it will be worth it once the ring arrives! 

All of the whiskey barrels used in our rings are made of Oak, which means no matter the brand, they usually all look the same. Now with wood being an organic material, there are always going to be slight variations in grain pattern or wood hues, or exact coloring after we weather it. But it has nothing to do with which brand of barrel we use.

The biggest difference in whiskey barrel color wood will be based on whether you choose a:

1. Natural Whiskey Barrel Wood - which keeps the natural oak wood color

or

2. Weathered Whiskey Barrel Wood - where we take the natural oak barrels and use an in-house weathering process to give them a deep black/grey hue

You can shop our in-house whiskey barrel ring designs here

or design your own custom whiskey barrel ring using our ring customizer.

Yes!

We use authentic agatized dinosaur bone fossils found in Utah. This unique form of agatized dinosaur bone is created as minerals in the soil replace the cells of the dinosaur bone. The result is a reddish hue that still resembles the capillary systems of these ancient creatures. The bones are normally stand-alone and not part of a full or even partial skeleton, so it can be very difficult to identify a particular species they come from.

You can shop our Dinosaur Bone Ring Collection or design your own custom Dinosaur Bone ring using our ring customizer.

  • We can engrave our silver, titanium and gold based rings. Unfortunately we can not engrave our wooden based rings at this time.
  • A 3mm width is the smallest mm width we are able to engrave. Please keep in mind, with a 3mm width the typewriter font will be more legible than the script font.

  • You can select from a script or typewriter font. There is a 30 character limit and a fee of $35.

We normally make rings in sizes 4 - 16.5 (depending on what material base - wood, silver, gold, titanium) and are available in quarter sizes.

If you think your ring size might fall outside of these size ranges, please reach out via phone or email team@rusticandmain.com to discuss other options.

Custom Ring Design FAQs

The best way to design a custom ring is to first get an idea of the look you want: our ring inspo. gallery, in-house ring designs and social media showcase a variety of styles as well as what materials will look like in real life.

Our Ring Customizer can give you a real-time look at what your custom design will look like with a majority of the materials we have available. The ring pictured on our customizer is an 8mm. Please keep in mind the mm you select will cause slight changes to the overall look of a final design.

When designing something custom, we recommend booking a virtual consultation or making an appointment to come in-store to so our experts can help guide you through the process.

We love to hear ideas from our customers. You can also use our customizer here and create a unique ring or check out our ring inspo. gallery to see some of our unique past designs.

We can certainly provide a quote for a special ring just for you as well. The best way to get a custom quote would be to book a virtual consultation, make an in-store appointment or to email team@rusticandmain.com.

When you send custom materials to us, please be sure to include a note with your name, email, brief description of material(s) and order number with it so we know who it belongs to. Once we are able to test and evaluate your custom materials on premise, we will reach out to you and let you know if custom materials pass our inspection process.

Please reach out to our customer service team to understand what types of materials can be used and how much of each material needs to be sent in.

You can send custom materials the following address below (please don't forget to include your name, order number, brief description of the material(s) and email address in a note).

Rustic & Main

11959 Ramah Church Rd.

Huntersville, NC 28078

ATTN: Materials

Unfortunately this has proven to be difficult. We're pretty picky about the antler we use in our rings and each one goes through a process to make the ring as strong as possible. So, we are not able to use antlers from our customers.

It took a while for us to find tartan fabrics that would work and unfortunately most do not work. The issue is that fabric gets darker as we coat it with our finish, so most of the details would be lost. Also, most tartan patterns are larger so you can't see the details. However, if you need something custom you can pick out a pattern here: https://www.scotlandshop.com/us/plaid/ribbon 

Please note that we would need a 6in 7mm wide polyester ribbon. If you have a tartan ribbon you'd like to send in, you can ship it directly to us at the following address: IMPORTANT please ensure to add a note with your name, email address and order number

Rustic and Main

11957 Ramah Church Road

Huntersville, NC 28078

ATTN: Tartan

We also have a variety of select tartan fabrics in-hand at our shop:

  1. Irish National
  2. Scottish National
  3. Black Watch
  4. Flower of Scotland
  5. Gordon Clan Modern
  6. Fraser Red Modern
  7. Cameron Modern
  8. MacGregor Modern
  9. Douglas Ancient
  10. Campbell of Argyll Modern
  11. MacKenzie Modern
  12. Stewart Dress Modern
  13. Stewart Royal
  14. Buchanan Modern
  15. Rose Hunting Modern
  16. Gordon Clan Modern

We can often use customers' wood in our rings, provided the wood is viable for use.

When you send it in (with your name, order number, brief description of the material and email address), the team will evaluate the material to be sure it will work for your ring and then email to let you know.

The wood needs to be dry and a minimum of 8x1x1 inches with the grain running lengthwise. There is a $150 fee for using custom wood.

Potentially, yes. We can determine whether or not a piece of fabric can be used in ring once it's been evaluated by our team on premise.

Fabrics sent in for use need to be a minimum of 2x4 inches. Please be aware that the fabric will appear darker in a finished ring. To get a good idea of the coloring, you can simply run some water over the fabric you would like to use and that will be pretty close to how it will look in your ring.

There is a $150 upgrade for using custom fabric with the ring customer. This includes custom leather as well.

We can indeed use guitar strings in our rings! We have some one hand, but if you would like to send in your own custom string, that would be great.

We can use most types/brands of customer provided guitar strings, with the A-string being the cord that will fit best with our inlays.

Yes you can use flowers in a custom ring!

The flowers need to be DRIED. A small handful should be enough. They can be pressed or in their natural state.

When you send flowers to us, please be sure to include a note with your name, brief description of the flowers and order number (or email address if you have not placed an order yet) with it so we know who it belongs to. You can send it to the following address below:

Rustic & Main

11959 Ramah Church Rd.

Huntersville, NC 28078

ATTN: FLOWERS

If we don't offer the brand of whiskey barrel you'd like to include in a ring we can often use custom whiskey barrel wood if you have a stave or part of a barrel lid you'd like to send in. Our team will need to evaluate the custom materials on premise to ensure it is viable for use. We will reach out to you as soon as we have determined your material(s) viability.

The wood needs to be dry and a minimum of 8x1x1 inches with the grain running lengthwise.

There is a $150 fee for using custom wood in a ring.

When you send in your whiskey barrel wood please include your name, order number, brief description of the material and email address, the team will evaluate the material to be sure it will work for your ring and then email to let you know.

You can send in custom materials to the following address:

Rustic & Main

11959 Ramah Church Rd.

Huntersville, NC 28078

ATTN: Materials

Wood Ring FAQs

Wood has a natural and unique appeal. Your ring was once a living organism with a unique history. We believe that is important. Also, wooden rings are lighter than metal rings and are may more comfortable to wear for some people. Read more about why we love wooden rings. 

Our process of wrapping several layers of thin wood strips to create your ring makes our wooden rings very strong. In most cases, they can be squeezed as hard as possible in the hand and will not break. Our wood rings will typically flex before they snap, unlike metal which has no elasticity. In short, they are very strong under compression. 

Unfortunately, since the rings are made of wood, we would have to burn an inscription into the ring and our hands are not steady enough for that 😉. So, we aren't offering engravings or inscriptions at this time.

Contact us and send a few pictures and we can let you know if it is able to be repaired. If a repair is not possible, we may be able to work with you on a new ring at a discounted price. 

Come see our rings in person

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Still have a question?

Feel free to ask Team Rustic! Our Customer Service team is based in the USA and here to answer all your ring related questions.

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