Frequently Asked Questions

RETURNS

• All of our made to order and in-stock ready to ship rings come with a 30 day return policy. Returns are subject to restocking fees that vary based upon product type. To qualify for a return, your ring must be unused and in the same condition as when you received it. Read our full return policy here.

EXCHANGES

• You can exchange a ring within 30 days upon receiving it at no cost to you* if you used one of our ring sizers to obtain your ring size. A $150 - $600 fee will apply for all exchanges that occur after 30 days or if you did not use our ring sizer to obtain your size. We do not accept exchanges after 90 days.
• *Free exchanges do not apply to rings that use Customer Provided Materials or precious metals such as gold. Contact us for more details.
• Read our full Exchange Policy here.

• Our current turnaround time is 6 weeks and 4 weeks for priority orders. The turnaround time begins the date you place the order.

• Priority option can be added to your order by selecting "Priority Upgrade" when you order a ring. Priority reduces the time for orders to be crafted to ensure you get your ring when you need it when close deadlines and event dates are a concern. There is a $125 cost to prioritize your order.

Yes! All of our rings are covered by a lifetime limited warranty.

Our warranty does not cover repairs for breaks or damage that result from misuse. Read our full warranty policy here.

However, we do want our customers to be happy with their purchase for years to come, so if you have any issues at all, just let us know and we will be glad to help.

Yes!

Through ShopPay™, we offer easy and affordable financing options so you can pay for your order over time. The pre-qualification process is quick and simple! Subject to approval of credit application.

Yes we offer discounts for both Military and First Responders! Use this link to get your discount code.

Yes! We have a storefront in Huntersville, North Carolina.

13532 S Old Statesville Rd, Huntersville, NC 28078

You can make an appointment to come by and see our rings here. Or feel free to stop by during our normal business hours.

We are only able to allow one discount at a time. Discounts cannot be combined with other codes or discounts or be used on past orders.

The best way to determine your ring size is to use one of our ring sizers.

1.) You can either choose to purchase a standalone ring sizer before ordering a ring, OR

2.) We will send a FREE ring sizer with any made-to-order ring purchase when you select "I HAVE NOT USED A RUSTIC & MAIN SIZER" when selecting your ring size.

We'll send you an email letting you know how to update your ring size when using our FREE ring sizing kit option.

The wider the band or higher the mm, the more you can see the elements and details in your ring. However, a higher mm band will also have more contact with your finger and may feel like a tighter fit compared to a narrower band.

Yes!

We provide certificates of authenticity with your ring for a majority of our materials including (but not limited to): 10k, 14k & 18k Gold, Sterling Silver, Muonionalusta Meteorite, Agatized Dinosaur Bone, Whiskey Barrel Wood, USS North Carolina Battleship Teak, Naturally Shed Elk Antler, and more.

Yes! All of our rings are covered by a lifetime limited warranty.

Our warranty does not cover repairs for breaks or damage that result from misuse. Read our full warranty policy here.

If you have any issues at all, just let us know and we will be glad to help.

Yes, we have a selection of in-stock rings which usually ship out within 24 hours of ordering, excluding weekends and holidays. Browse in-stock rings here.

Yes. All of our rings are coated in an epoxy known as CA (Cyanoacrylate). The rings are water-resistant, however, over time, exposure to heat, chemicals, and long-term exposure to water may prematurely wear down the finish on the ring. While you can wear it in the shower or pool, we recommend taking them off.

While the coating on your new ring makes for a shiny new finish, over time a wooden ring will show signs of wear just like a metal ring. If you want to keep your ring looking new, we recommend keeping it away from harsh elements, such as concrete, to avoid getting it scratched.

For wood rings: In most cases, scratches or dings are only surface level and haven't affected the wood underneath. If that is the case, you can send the ring back to us to be refinished for a fee.

For metal rings: unless the inlay itself is scratched or damaged, any local jeweler can polish a metal ring. If you'd like us to take a look at your ring, reach out to us here.

Every custom ring is made by hand. Our current turnaround time is approximately 6 weeks from the time we receive your order (along with ring size and any needed materials). Priority orders are typically ready in 4 weeks.

All of the whiskey barrels used in our rings are made of Oak. With wood being an organic material, there are always going to be slight variations in grain pattern or wood hues. The biggest difference in color will be based on whether you choose:

1. Natural Whiskey Barrel Wood — which keeps the natural oak wood color, OR

2. Weathered Whiskey Barrel Wood — where we use an in-house weathering process to give them a deep black/grey hue.

Yes!

We use authentic agatized dinosaur bone fossils found in Utah. This unique form of agatized dinosaur bone is created as minerals in the soil replace the cells of the dinosaur bone. The result is a reddish hue that still resembles the capillary systems of these ancient creatures.

• We can engrave our silver, titanium and gold based rings. Unfortunately we cannot engrave our wooden based rings at this time.
• A 3mm width is the smallest mm width we are able to engrave.
• You can select from a script or typewriter font. There is a 30 character limit.

We normally make rings in sizes 4 – 16.5 (depending on what material base — wood, silver, gold, titanium) and are available in quarter sizes.

If you think your ring size might fall outside of these size ranges, please reach out via phone or email team@rusticandmain.com to discuss other options.

The best way to design a custom ring is to first get an idea of the look you want using our ring inspo. gallery and in-house ring designs.

Our Ring Customizer can give you a real-time look at what your custom design will look like with a majority of the materials we have available.

When designing something custom, we recommend booking a virtual consultation or making an appointment to come in-store so our experts can help guide you through the process.

We love to hear ideas from our customers. The best way to get a custom quote would be to book a virtual consultation, make an in-store appointment, or email team@rusticandmain.com.

When you send custom materials to us, please include a note with your name, email, brief description of material(s), and order number. Once we evaluate your custom materials, we will reach out to let you know if they pass our inspection process.

Rustic & Main
11959 Ramah Church Rd.
Huntersville, NC 28078
ATTN: Materials

Unfortunately this has proven to be difficult. We're pretty picky about the antler we use in our rings and each one goes through a process to make the ring as strong as possible. So, we are not able to use antlers from our customers.

It took a while for us to find tartan fabrics that would work and unfortunately most do not. The issue is that fabric gets darker as we coat it with our finish. However, if you need something custom you can pick out a pattern from a tartan ribbon supplier. We would need a 6in 7mm wide polyester ribbon.

We also have a variety of select tartan fabrics in-hand at our shop including Irish National, Scottish National, Black Watch, Flower of Scotland, and more.

We can often use customers' wood in our rings, provided the wood is viable for use. When you send it in, the team will evaluate the material and then email to let you know.

The wood needs to be dry and a minimum of 8x1x1 inches with the grain running lengthwise. There is a $150 fee for using custom wood.

Potentially, yes. Fabrics sent in for use need to be a minimum of 2x4 inches. Please be aware that the fabric will appear darker in a finished ring — run some water over the fabric to see how it will look.

There is a $150 upgrade for using custom fabric, including custom leather.

We can indeed use guitar strings in our rings! We have some on hand, but if you would like to send in your own custom string, that would be great. The A-string is the cord that will fit best with our inlays.

Yes you can use flowers in a custom ring! The flowers need to be DRIED — a small handful should be enough. They can be pressed or in their natural state.

Please include a note with your name, order number, and brief description when sending flowers to:
Rustic & Main
11959 Ramah Church Rd.
Huntersville, NC 28078
ATTN: FLOWERS

If we don't offer the brand of whiskey barrel you'd like, we can often use custom whiskey barrel wood if you have a stave or part of a barrel lid to send in. The wood needs to be dry and a minimum of 8x1x1 inches with the grain running lengthwise. There is a $150 fee for using custom wood.

Wood has a natural and unique appeal — your ring was once a living organism with a unique history. Wooden rings are also lighter than metal rings and may be more comfortable to wear for some people. Read more about why we love wooden rings.

Our process of wrapping several layers of thin wood strips to create your ring makes our wooden rings very strong. In most cases, they can be squeezed as hard as possible in the hand and will not break. Our wood rings will typically flex before they snap, unlike metal which has no elasticity.

Unfortunately, since the rings are made of wood, we would have to burn an inscription into the ring and our hands are not steady enough for that. So, we aren't offering engravings or inscriptions on wooden rings at this time.

Contact us and send a few pictures and we can let you know if it is able to be repaired. If a repair is not possible, we may be able to work with you on a new ring at a discounted price.