What’s Covered:
🌿 For All Rings: Lifetime warranty against craftsmanship defects. Free touch-ups on day-to-day wear and tear. Got a ding or scratch? We’re on it!
Resizes & Exchanges
One free resizing within the first 60 days - because getting it just right matters. See our full resize policy here.
Extra Love for Engagement Rings:
- Crafting defects? We’ll fix it for free. Prong issues? We’re here to help.
- Center stone got into trouble? Let’s talk. If it's a crafting defect we'll take care of it. We always recommend purchasing additional insurance to be on the safe side.
What’s Not Covered:
- Lost rings or stones (But don’t panic! Reach out and we’ll see what we can do.)
- Damage from the wild adventures of life (like your ring’s encounter with the gym floor or the deep sea).
- The passage of time effects (like natural wear or your ring cozying up to harsh chemicals).
- Damage to the ring due to misuse or not due to a manufacturing defect. (For example, if your dog chews the ring. This has happened numerous times. Dogs love our rings!)
- Services performed by jewelers other than Rustic & Main, including repairs and alterations, may void this warranty.
Got an Issue?
The best thing to do is contact us. We can let you know the next steps. We love our rings and want you to love them too, for a lifetime.
Looking for Extra Peace of Mind?
🛡️ Extended Warranty with Jewelers Mutual: For those who want additional coverage beyond our Lifetime Warranty, we've partnered with Jewelers Mutual. This option covers loss, theft, and damage that might not fall under our standard warranty. Full details and how to get this extra layer of protection for your cherished ring are available here.
The Fine Print:
- Personalized pieces have unique stories; we can’t exchange them for sizing issues, but we’ll always find a solution.
- Maintenance is key. Let us know at the first sign of a issue - waiting might void your warranty.
Bottom Line:
We’re more than just jewelers - we’re your lifelong partners in this journey. Have questions or concerns? We’re just an email or call away. Together, we’ll keep your ring looking as perfect as the day you said, “Yes!”