Just in case the wrong size ring was ordered, we have an exchange option. If the ring size needed is only a quarter size larger or a half size smaller, you can simply order a resizing here. But, if the difference is greater than that, an exchange is what you need. This option covers the creation of a new ring, provided you send the old ring back in the same condition as when you received it.
Note: exchanges are only available within 30 days of receipt of your ring and are in like-new condition.
In most cases, you will select the option for a "Full Exchange". However, if you have ordered a resizing and then found out that you need an exchange, select the "With Resize" option.
Here's our address:
Rustic and Main
Attn: Ring Exchange
11957 Ramah Church Rd.
Huntersville NC 28078
Please let us know in the order notes your original order number. Once we receive the old ring, we will notify you and get started on your new ring as soon as possible.